Cookie Policy

What are Cookies?

A cookie is a text file sent by a server to a browser and stored by the browser. This text file is sent back to the server each time the browser requests a page from the server, enabling the server to identify and track the browser. You may refuse the use of cookies at any time, in which case no data concerning you will be used.

How We Use Cookies

We use cookies to monitor your activity on the website https://creativitylevel5.com/. Cookies do not store personal data such as your name or banking details but allow us to gather information after you visit our agency’s website and help us link your browsing information with your personal data when you choose to fill out one of the forms on our pages.

We take the protection of your personal data seriously, constantly monitoring and improving the way we safeguard it.

Classification of Cookies

1. Necessary – Used to ensure efficient operation of our site.
2. Functionality – Enhance your experience.
3. Targeting – Share information with third parties for advertising purposes (e.g., Google, Facebook), or to know the source of your visit to our site.
4. Performance – Analyze how our site functions and how it can be improved.

Monitoring Information Obtained

We use Google Analytics and Facebook Insights to analyze the use of this website. Google Analytics generates statistical and other information about website use via cookies stored on users’ devices. The information generated is used to create reports about the use of our website. Both Google and Facebook store this information. Please review Google LLC’s privacy policy here: www.google.com/privacypolicy.html and Facebook INC’s privacy policy here: www.facebook.com/privacy.

We may use cookies to identify parts of the site you are interested in, using this information to display advertisements and pages we believe may interest you. This allows us to automatically personalize our online communication with you or tailor the content of our communications to reflect your interests.

Use of Cookies

We use cookies to:

• Identify your navigation path on the site.
• Improve page loading speed.
• Analyze visitor behavior to enhance site experience.
• Collect anonymous data on online visits via Google Analytics, Facebook Pixel, or LinkedIn.
• Record user acceptance of cookies upon first site access.

Cookie Validity

The monitoring duration for cookies on the website https://creativitylevel5.com/ is 30 days, and up to 50 months for third parties.

Contact

For any questions regarding this policy or how we handle cookies, please contact us.

Privacy Policy

Creativity Level 5 SRL Tax ID: 41922920 Trade Register: J23/4118/14.09.2020 Registered Office: Str. Gliei, Nr. 30, Casa 2, Bragadiru, Ilfov, Romania

This Privacy Policy Agreement represents a legal agreement between you (“Visitor”, “User”) and Creativity Level 5 SRL, defining the terms and conditions for the use of this site, the privacy policy, and the protection of personal data as defined below.

Data Security

Personal data provided will only be used for the declared purpose of this agreement. Data will be used for email communications, obtaining our own statistics, and informing through other communication means about subsequent actions. Information received will not be made available to any individual, legal entity, institution, unless duly requested by competent authorities or in case of misuse of Creativity Level 5 SRL.

We respect and guarantee the confidentiality of your data and commit not to disclose personal data to third parties. Creativity Level 5 SRL guarantees compliance with Law no. 677/2001 for the protection of individuals concerning the processing of personal data and the free movement of such data. Any user who has explicitly provided their email address on the site https://creativitylevel5.com, or from other sources, can request the deletion of data by sending a written request to becreative@creativitylevel5.com.

Creativity Level 5 SRL is not responsible for information loss due to errors or security issues of third-party actions. From May 25, 2018, the new General Data Protection Regulation (GDPR) applies. Creativity Level 5 SRL has taken care of your personal data until now and will continue to do so. We will detail what personal data is and how we use it, with your consent.

Data Collection

We collect two types of information:

1. Personal Information – Identifiable data such as name, email address, phone number, or gender. Any data you enter on the site, in Facebook or Google forms, is subject to the Privacy Policy imposed by GDPR.

Data Collection Methods

We collect information about you in three ways:

• Directly – When you visit the site or subscribe to the online newsletter from https://creativitylevel5.com/
• Indirectly – When you contact us to request service offers, your data is entered into our CRM (Customer Relationship Management) system for better sales activity measurement.
• From Third Parties – We may obtain information about you from third parties that operate data through cookies, such as advertising networks like Google or Facebook.

You may request the deletion of your data at any time by emailing us at becreative@creativitylevel5.com, which will delete all data related to you within 24 hours. Additionally, if you have opted to subscribe to the newsletter, each email received from us will contain an Unsubscribe link, which upon activation will automatically delete your data, and you will never receive communications from us again.

Use of Collected Data

We, along with our advertising service providers, may use the information we collect about you for the following purposes:

• To personalize the advertising we display to you.
• To provide technical support related to our services.
• To deliver the requested services.
• To respond to your inquiries and comments.
• To recognize the devices you use when accessing https://creativitylevel5.com/ and associate them with your profile.
• To inform you about delays, rescheduling, cancellations, or service changes.
• To communicate administrative announcements or messages.
• To send you information about our services or those of other organizations we work with.
• To use certain technologies (such as Facebook Custom Audiences or Google) to deliver advertising on other sites based on the Personal Data provided by you or third-party services to whom you have granted this right.

Disclosure of Information

In addition to reasonably necessary disclosures for purposes identified elsewhere in this privacy policy, we may disclose information:

• If required by law.
• In connection with any legal proceedings.
• To establish, exercise, or defend our legal rights.

Except as provided in this privacy policy, we will not disclose your information to third parties.

Data Transfer

The information we collect may be stored and processed in any countries where we operate to allow us to use the information in accordance with this privacy policy. If you are in the European Union, the information you provide may be transferred to countries not governed by GDPR data protection regulations equivalent to those in the EU.

Data Processing and Storage

We respect confidentiality according to GDPR regarding personal data obtained through newsletter subscription forms. Personal data is of standard type (First Name, Last Name, Email, Company), and we do not process or handle sensitive Personal Data (political or sexual orientations, religious philosophies, etc.). Visitors can accept or refuse the use of data for marketing processes, such as sending newsletters, but it is not used for any other purposes and will never be transferred to other parties.

By providing written consent in dedicated checkboxes upon subscription, you consent to the processing and storage of data, which can be deleted at any time by emailing becreative@creativitylevel5.com, in which case your data will be deleted within 24 hours, or automatically via the Unsubscribe link found at the end of each newsletter, in which case your data will be automatically deleted and you will never receive communications by email again. Personal data is stored on secure servers, leased from Campaign Monitor Holdings Pty Ltd (Sutherland, Australia). Please review their privacy policy here: www.campaignmonitor.com/policies.

Data Security

We take both technical and organizational precautions to prevent the loss or alteration of your information. Data transmission over the Internet is inherently insecure, and we can only guarantee the security of data stored locally. To enhance security, we store data on secure cloud computing servers through Dropbox INC (San Francisco, USA) services. Please review Dropbox’s privacy policy here: https://www.dropbox.com/privacy.

Contact

For any questions regarding this privacy policy or how we handle data, please contact us.